You can reach us by phone: Monday to Thursday: 08:00 - 17:00 Fridays: 08:00 - 14:00
You are also welcome to arrange an individual appointment outside of business hours.
Frequently asked questions and answers Here you will find answers to frequently asked questions. We are eager to advise you individually via ourSupport-Team.
When purchasing through our web shop, you can pay by credit card (VISA / Mastercard) or PayPal. Please make sure that you have a sufficient credit limit. Your credit card provider or PayPal can help you here.
Alternatively, a purchase on account with a 30% deposit is possible. take with us Contact on.
Yes, payment is made via a secure server and your purchase is also protected by Trusted Shops buyer protection up to EUR 20,000. After the online purchase, the 14-day right of withdrawal for consumers also applies.
As soon as your DAYON LightSpa leaves our logistics center, the invoice for any open balance is automatically sent by email. Of course, you only have to pay the balance after your home solarium has been delivered to you and installed on site by our service team.
Possibly the credit limit of your credit card is not sufficient. Your credit card provider can help you here. Alternatively, we also offer you other payment options, such as purchase on account. You're welcome contact us for more information.
As a consumer, you can revoke your contract within 14 days of delivery of the products without giving a reason. For this you can e.g. use our withdrawal form. You can find more information in our Right of withdrawal. After 14 days at the latest, you will receive all payments made, including any delivery costs, back from us.
If you have any further questions about the return of goods, you are welcome to contact us via the contact form contact our support team.
Your DAYON LightSpa will be delivered and assembled by us or our certified service and assembly partner. The delivery and installation date for your home solarium will be agreed with you individually.
DAYON LightSpa is usually delivered and installed at your place about four weeks after receipt of your deposit or full payment. Our assembly partner will make an individual appointment with you to deliver and assemble your home solarium.
Your DAYON Essentials will be delivered free of charge from a purchase value of 50 euros. For lower purchase values, the shipping fee is 5 euros.
DAYON LightSpa is delivered to Germany and Austria. For delivery to Switzerland and other countries please contact our Support-Team.
If you use the DAYON LightSpa privately, we give you a 24-month guarantee from delivery and installation. For commercial use, you have a 24-month warranty from delivery and installation.
DAYON LightSpa is installed at your home at the desired location. Please inform our service team when ordering if there are difficult circumstances, such as e.g. B. narrow stairwells, must be observed.
The maximum dimensions of the home solarium when open are (L x W x H): 216 cm x 112 cm x 124 cm. We recommend a footprint of at least 240 cm x 150 cm. The weight is 150 kg. The optimal ambient temperature is between 15 °C and 32 °C. There is no additional supply air or exhaust air, as is the case with professional solariums required - only the ventilation slots on the back of the LightSpa must be free. Air containing chlorine or salt, e.g. B. in swimming pools, should be avoided because of possible corrosion damage. You can also find more information in the instructions for use.
In contrast to professional solariums, you can connect the DAYON LightSpa home solarium to any separately secured 230V socket (Schuko plug type F) with 16 amps. No other devices shoul be connected to multiple sockets.
The maximum power consumption of the DAYON LightSpa is 3 kWh. A heavy current connection is not required.
The tubes have a lifespan of 600 hours. A message appears on the display when the tubes should be changed. You can then use our contact form to easily arrange an appointment for the lamp replacement. Of course we take the old tubes with us and dispose of them professionally.
The Spectra LEDs in the face area still have over 80% of their original performance after 20,000 hours of operation and therefore generally never need to be replaced.
Professional solariums are designed for continuous daily use. DAYON LightSpa was specially developed for use in your home and is more compact, more energy-efficient and quieter than a professional solarium.
Yes, DAYON LightSpa is also approved for commercial use. Please note, however, that other cancellation and guarantee conditions apply to commercial use.
For permanent use, we recommend professional solariums from Ergoline, since DAYON LightSpa was specially developed as a compact and energy-saving home solarium.
Yes, you can also use DAYON LightSpa before or after the sauna or the use of an infrared cabin. However, we recommend a break of 20 to 30 minutes so that the various applications can develop their effects optimally.
You should not put on sun protection before using the solarium, but adjust the duration of the tanning session to your skin type and the degree of your previous tan. The UV dose of the DAYON LightSpa is precisely defined: 15 minutes corresponds to approx. 25 minutes of European summer sun.
When sunbathing, you should avoid make-up, perfume and other cosmetic products, as these can cause reactions in your skin. Therefore, lie down on the sunbed without make-up.
In the solarium, you should always wear UV-blocking goggles, which you get free of charge when you buy a DAYON LightSpa. Contact lenses or sunglasses are not a substitute for safety glasses. You can order more UV protective glasses at dayon.com.
The use of solariums is permitted from the age of 18. DAYON LightSpa has an integrated child lock that you can easily activate.
Maximum weight: The LightSpa lounger is designed for a maximum weight of 135 kg.
skin type: If you have a very sensitive skin type and quickly get sunburned, you should avoid going to the solarium. The same applies if you have many or atypical moles or areas of discolored skin, or you get freckles easily.
skin cancer: If you or family members have or have had skin cancer, or if you generally have an increased risk of skin cancer, we advise against using a solarium.
Medicines: If you are taking photosensitizing medications (e.g. antibiotics) or are being treated for photosensitivity, you should avoid tanning beds and the natural sun.
Sunburn: If you have an acute sunburn, you should not use a solarium.
Other pre-existing conditions: In the case of chronic diseases, especially of the skin, diseases of the immune system / autoimmune diseases, collagenosis, rosacea, spider veins, telangiectasia, low blood pressure, cardiovascular diseases, venous diseases, cancer, fresh wounds and if you are pregnant, you should only use solariums after consulting your doctor to use.
You should always take a break of 48 hours between two tanning sessions. You can also find more information in the instructions for use.
Simply put 3 - 4 drops of fragrance oil on the back of your DAYON SENSES aroma stick and let the oil soak in for a few seconds. Then you insert the aroma stick into the slot below the fan. Make sure that the scented oil has soaked into the aroma stick and that no scented oil drips onto the lounger.
You can adjust the intensity of the scent with the amount of oil. After several uses, the aroma sticks change color and absorb the oil less well. Then swap the stick for a new one. You can reorder fragrance oil and aroma sticks on dayon.com.
DAYON LightSpa is a premium product that is exclusively produced in Germany. The JK Group was founded in 1927 and is now a leading provider of well-being, lifestyle and healthcare. The Ergoline brand has been the world's most popular solarium brand for over 30 years. Production and company headquarters of the JK Group are in Germany (Bad Honnef and Windhagen).Here you can also visit us in the large showroom and get personal advice. With our contact form you can arrange an individual visit.