Refund policy

1 Right of revocation for purchase contracts, the ordering of goods, right of revocation for consumers 

You have the right to revoke this contract within fourteen days without specifying any reasons. The period of the right of revocation shall be fourteen days from the day,

a) on which you, or a third party nominated by you who is not the consignor, have/has taken possession of the goods if you have ordered an item or goods as part of a single order and the item or goods have been delivered in a uniform manner; or

b) on which you, or a third party nominated by you who is not the consignor, have/has taken possession of the last item of the goods if you have ordered several items of goods as part of a single order and the goods have been delivered separately; or

c) on which you, or a third party nominated by you who is not the consignor, have/has taken possession of the last partial shipment or the last item if you have ordered one set of goods which is delivered in several partial shipments or items.

To exercise your right of revocation, you must inform us (JK-International GmbH, Köhlershohner Straße 60 in 53578 Windhagen, e-mail: revocation@jk-group.net, phone: 02221 / 818-630 ) of your decision to revoke this contract by means of a clear declaration (for example, a letter sent by post or an e-mail). You may use the attached sample revocation form for this purpose, but this is not mandatory. For compliance with the revocation period, it is sufficient that you submit the notification of exercising the right of revocation before the expiry of the revocation period. 

Consequences of the revocation

If you have revoked the contract, we shall reimburse you for all payments that we have received from you including the delivery costs (with the exception of the additional costs incurred by your choice of a form of delivery other than the most economical form of standard delivery offered by us) without delay and at the latest within fourteen days from the day on which the message about your revocation of this contract was received by us. We will use the same means of payment for this repayment that you utilised for the original transaction, unless explicitly otherwise agreed with you; on no account will any fees be charged as a result of this repayment. We can refuse the repayment until the goods have been returned to us or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return the goods without delay and in all cases within fourteen days at the latest from the day on which you have informed us of the revocation of this contract to JK-International GmbH, Köhlershohner Straße 60 in 53578 Windhagen. The period shall be deemed to be met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs associated with the return of goods which are able to be sent by parcel post. You shall also bear the direct costs associated with the return of goods which are unable to be sent by parcel post. The costs within Germany are estimated to amount to a maximum of about 300.- EUR. The estimated costs outside Germany will be given on request.

Exclusion/invalidation of the right of revocation

The right of revocation shall not be deemed to exist in contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive or which are clearly customised to the personal needs of the consumer. The right of revocation shall be deemed prematurely invalid in contracts for the delivery of sealed goods that are unsuitable for return for reasons relating to health protection or hygiene if their seal is removed after delivery.

Right of revocation for service contracts/contracts for the provision of services
Right of revocation for consumers

You have the right to revoke this contract within fourteen days without specifying any reasons. The period of the right of revocation shall be fourteen days from the day of the conclusion of the contract. To exercise your right of revocation, you must inform us (JK-International GmbH, Köhlershohner Straße 60 in 53578 Windhagen, e-mail: revocation@jk-group.net) of your decision to revoke this contract by means of a clear declaration (for example, a letter sent by post or an e-mail). You may use the attached sample revocation form for this purpose, but this is not mandatory. For compliance with the revocation period, it is sufficient that you submit the notification of exercising the right of revocation before the expiry of the revocation period.

2 Consequences of the revocation

If you have revoked the contract, we shall reimburse you for all payments that we have received from you including the delivery costs (with the exception of the additional costs incurred by your choice of a form of delivery other than the most economical form of standard delivery offered by us) without delay and at the latest within fourteen days from the day on which the message about your revocation of this contract was received by us. We will use the same means of payment for this repayment that you utilised for the original transaction, unless explicitly otherwise agreed with you; on no account will any fees be charged as a result of this repayment. If you have demanded that the services should begin during the period of the right of revocation, you must pay us a reasonable amount of money that corresponds with the proportion of the services already performed up to the point in time at which you inform us of your exercising of the right of revocation with respect to the contract in comparison with the overall scope of the services intended in the contract.

Information on a premature invalidation of the right to revocation

The right to revocation shall be deemed to be prematurely invalid, unless the parties have otherwise agreed, in a contract for the provision of services if we have fully rendered the service and have not commenced performance of the service until after the consumer has given their express agreement to do this and at the same time has confirmed their awareness that they will lose their right to revocation upon complete fulfilment of the contract by us.

3 Guarantee, alternative settlement of disputes

3.1 The statutory guarantee regulations shall apply in cases of defects to the goods. The limitation period for statutory claims for defects is two years and begins with delivery of the goods. The guarantee period is 12 months for companies.

3.2 The product illustrations must not always correspond with the appearance of the delivered goods. Changes in appearance and in the features of the goods may in particular occur after changes in the product range. Claims for defects shall not be deemed to exist where the changes are considered reasonable for the customer.

3.3 Online settlement of disputes in accordance with art. 14 para. 1 of the Regulation on Online Dispute Resolution (ODR): The European Commission provides a platform for the online resolution of disputes which can be found at http://ec.europa.eu/odr. We are not obliged or willing to participate in dispute resolution proceedings before a consumer arbitration board.

4 Damages liability

4.1 We will pay damages in cases of impossibility of performance or default for which we or our legal representatives or agents are responsible. However, in this respect, we shall only be liable for direct and typical damage sustained by the customer. We shall otherwise only be liable for damages if a violation of essential contractual obligations is present or if the customer sustains damage resulting from injury of life, body, and/or health or where we have caused the damage either wilfully or through gross negligence. A liability on our part shall also remain in accordance with the mandatory provisions of the last valid edition of the Product Liability Act.

4.2 Essential contractual obligations are deemed to be those obligations which protect the legal positions of the customer, which are material to the contract that must be granted to the customer under the contract in terms of its subject matter and purpose; also deemed fundamental are such contractual obligations that need to be fulfilled in order for the contract to be properly performed in the first place and on the fulfilment of which the customer regularly relies and may rely.

5 Data protection property rights

5.1 We only collect, process and make use of the personal data of our customers in accordance with and in conformity with the relevant data protection regulations of the Federal Republic of Germany, in particular with the German Federal Data Protection Act (BDSG) and the German Telemedia Act (TMG). The details are regulated in our Data Protection Declaration https://www.melume-cosmetics.eu/policies/privacy-policy and https://www.dayon.com/policies/datenschutz.

5.2 JK shall have all exclusive property rights for the contract products and for the online shop including copyrights, trade mark rights, company rights or other markings and expertise, where Present.

6 Miscellaneous

6.1 Contracts between us and the customer shall be subject to the laws of the Federal Republic of Germany to the exclusion of the United Nations Convention on Contracts for International Supply, whereby the mandatory regulations in particular of the law of the country in which the customer is ordinarily resident remain unaffected by this in cases where the customer is a consumer.

6.2 The place of jurisdiction for all disputes and the place of performance shall be Bad Honnef in cases where the customer is a merchant, legal entity under public law or a special fund under public law.

6.3 The contractual language is German. The order text is not stored at our company and can no longer be called up after conclusion of the ordering process. However, the customer can print out their order data immediately after submission of the order.

6.4 The customer shall agree that contract-related communication shall take place in an electronic form.

SAMPLE REVOCATION FORM

You can download the file here.
(If you wish to revoke the contract, please complete this form and return it to us.)

To:

JK-International GmbH, Köhlershohner Straße 60 in 53578 Windhagen, E-Mail: revocation@jk-group.net

I/We (*) hereby revoke the contract concluded by me/us (*) for the

purchase of the following goods (*) ………………………………………………..………… /

the provision of the following service (*) ………………………………………………..…………

ordered on (*) ………………………………………………..………….

received on (*) ………………………………………………..………….

Name of the consumer(s) ……………………………………………..…………....

Address of the consumer(s) ………………………………………………..………….……..…………...............

………………………………………………..………….……..…………...............

Date, signature of the consumer(s)

………………………………………………..………….

(*) Delete as appropriate.